Shipping & Returns
WE DO NOT OFFER FREE SHIPPING ANYWHERE IN INDIA SINCE THESE ARE EXPENSIVE FRAGRANCES AND NEED TO BE TAKEN GOOD CARE OF.
OUR COURIER PARTNER IS BLUEDART PRIORITY SERVICE FOR MOST OF THE PARCEL.IF THE PINCODE IS NOT SERVICEABLE THEN WE CHOOSE DELHIVERY COURIER,DTDC ,OR INDIAPOST COURIER.
WE OFFER A FLAT RATE OF ₹ 150 ( Regular Shipping) and ₹1000 (Express shipping) PER ORDER .
PLEASE DO NOT CHOOSE PRIORITY SHIPPING FOR NOTH EAST INDIA (ARUNANCHAL PRADESH,MIZORAM,MEGHALAYA,MANIPUR,TRIPURA) DELIVERY SINCE WE HAVE ONLY ECOM EXPRESS, DELHIVERY, INDIA POST AS A MODE FOR SHIPMENT
For Retail Packs & Perfume Samples / Miniatures :
Please allow 2-4 working days for your order to be dispatched and may take 5-12 working days for delivery. Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. . Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
NOTE : There are possibilities of your products taking some more time than usual (1-3 days) to be shipped since these products are imported from abroad locations and customs clearances takes some time.
For Perfume Decants :
Please allow 2-4 working days for your order to be dispatched and may take 4-10 days for delivery. Normally we try to expedite the shipping but since decants are freshly made on order basis it takes time to get the work done. During busy times, such as holiday periods, there can be processing and shipping delays.
Glad to inform you that we are now accepting international orders . Request you to please connect over e-mail or WhatsApp support at +91 8400000846 so that we can give you a quotation along with the shipping charges. We are accepting payment only via Bank Transfer for the International Mode. We do not accept Paypal as an payment option.
The international shipping is usually ₹ 2500- ₹ 4000 for Shipping via DHL ( With Complete Tracking) which takes approx 4-10 working days Subject to customs.
The custom charges if levied by the receiving country,it will be borne by the buyer and Splash Fragrance wont be refunding or adjusting that amount.
International Sales are final and returns won’t be entertained once the shipment has been dispatched.
E-mail containing your package tracking information will be sent after shipment. Please mail us at firstname.lastname@example.org if any question.
Cancellation of Order by User
Cancellation of order for Retails Packs within 6 hours without penalty, except the 4% Bank Charges
Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email or calling us and giving your Order Number.
- Decants orders can’t be cancelled in any of the circumstances once the order has been placed.
In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled. www.splashfragrance.in has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.splashfragrance.in and accept www.splashfragrance.in decision regarding the cancellation.
In case of Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.
Cancellation of Order by Splash Fragrance
Splash Fragrance reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Splash Fragrance for re-delivery shall be claimed from the User.
Replacement/ Return Policy by www.splashfragrance.in
- We don’t accept returns on Perfume Decants and Testers in any conditions what so ever. These decants are order made according to customer need.
- We will accept return of Retail Packs only if they are in the same condition as we sent them ( Sealed in its Original Packing). We wont accept return or replacement if the cellophane is tampered and you did not like the product or find it weak or any other reason. We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
Our Return Policy:
- Replacement request must be made within 7 days of purchase and must not be part of above list.
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
- In case of perishable items or custom-made non-perishable items, neither www.splashfragrance.in nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by Splash Fragrance
Cases of goods unavailability or service problem:
- If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
- If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
- 100% refund will be given, if product is not available or vendor is not able to ship the products
- For courier products, If the delivery address is out-side the service area, then 100% refund will be given